In Episode 09 of GCC Wisdom, Atul Vashistha, Chair & CEO of Aokah, speaks with Jan Nikus, VP, KONE Business Services, about the shift from efficiency-led GBS models to organisations built around experience, business outcomes and strategic value.
With decades of experience leading business services transformation across manufacturing, pharma and technology, Jan shares perspectives on:
• The lessons that only experience can teach
• The operating model decisions that matter years later
• Why traditional cost-cutting models are reaching their ceiling
• Putting employee experience alongside cost and efficiency metrics
• Where AI is creating real impact — and where activity is mistaken for transformation
A candid, experience-led conversation on operating models, leadership, talent, AI, and the choices that determine how GCCs evolve over time. Designed as a signal-led platform, ‘GCC Wisdom Series’ brings clarity to leadership conversations often crowded with opinion and abstraction.
The series features bite-sized, experience-driven discussions that reflect how GCCs are being run, transformed, and scaled in real enterprise environments.
Presented by Aokah.
