In Episode 09 of GCC Wisdom, Atul Vashistha, Chair & CEO of Aokah, speaks with Jan Nikus, VP, KONE Business Services, about the shift from efficiency-led GBS models to organisations built around experience, business outcomes and strategic value.
Drawing from decades of experience leading business services transformation across manufacturing, pharma, and technology, Jan shares lessons on the operating model decisions that matter over time, why traditional cost-cutting is reaching its limits, and how employee experience is becoming as important as cost and efficiency.
The conversation also explores AI, leadership, talent, and the difference between activity and real business impact.
Presented by Aokah.
