Love to travel? Do you know Travel and Hospitality GCCs in India are bringing a new technology layer to an industry most of us experience every time we travel?
From booking a flight and reserving a hotel to making payments, checking in, and receiving personalised recommendations, technology is now woven into almost every step of the journey.
Some of the technology powering these experiences is being built by teams in India-based GCCs. These teams are increasingly working on global products, platforms and technology, rather than simply handling back-office operations.
What Do Travel and Hospitality GCCs Build From India?
From their India hubs, global travel and hospitality companies are building and supporting technologies that power the travel experience worldwide. Their teams work across AI and machine learning, product engineering, data analytics, cloud platforms, cybersecurity, digital commerce, payments, mobile applications, and customer experience.
Here are six companies showing how India is becoming an important technology hub for the global travel and hospitality ecosystem.
Marriott International: Building the Technology Behind Global Hospitality
Headquarters: Bethesda, Maryland, USA
India GCC Presence: Marriott Tech Accelerator, Hyderabad
GCC Headcount: 501-1,000 employees
Marriott International is one of the world’s largest hospitality companies, with more than 30 brands and 9,000+ properties across 140+ countries and territories. Marriott’s Hyderabad-based Tech Accelerator is the company’s first-ever Global Capability centre and an extension of its global technology organisation. The centre focuses on software engineering, infrastructure and operations, cybersecurity, AI-powered solutions, digital platforms and data-driven innovation, helping strengthen technology across Marriott’s global enterprise.
Hilton: Powering Hospitality Through Technology
Headquarters: McLean, Virginia, USA
India GCC Presence: Bengaluru
India Presence Headcount: 5,500 team members across India
Hilton is a global hospitality company operating a portfolio of hotels, resorts and hospitality brands worldwide. Hilton’s India technology operations support its global business through capabilities including software engineering, cloud technology, cybersecurity and digital solutions. The Bengaluru presence highlights how technology talent in India is becoming increasingly important to global hospitality operations.
Expedia Group: Engineering the Future of Travel
Headquarters: Seattle, Washington, USA
India GCC / Tech Presence: Bengaluru and Gurugram
India Headcount: 3,610+
Expedia Group is a global online travel company connecting travellers with flights, hotels, stays and other travel services. Expedia Group’s Bengaluru teams work at the intersection of travel and technology, with capabilities spanning data engineering, analytics and machine learning. The teams build and improve systems that connect travellers and partners across the company’s global marketplace.
Booking Holdings: Building Travel Technology from India
Headquarters: Norwalk, Connecticut, USA
India GCC / Tech Presence: Center of Excellence, Bengaluru
India Headcount: 1,000+
Booking Holdings is a global online travel company behind brands including Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. Its Bengaluru Center of Excellence works across fintech, data science, cybersecurity, mobile engineering, product and other technology disciplines. The company says its global technology strategy is increasingly focused on AI, personalization, fintech, trust and safety, cybersecurity, and software and mobile engineering to create a more connected travel experience.
According to Randhir Bindra, Senior Director & Booking Holdings India CoE General Manager, “Our Bengaluru Center of Excellence plays an important role in advancing these priorities. With more than 1,600 colleagues, the Center brings together a broad range of expertise spanning fintech, data science, cybersecurity, mobile engineering, product and other key disciplines.”
Over the past four-and-a-half years, the Bengaluru Center of Excellence has expanded in both scale and scope. Booking Holdings says many Bengaluru-based teams now have end-to-end ownership of global products and capabilities and work as part of its global Product, Fintech and Engineering organisations.
Amadeus: Engineering the Infrastructure Behind Travel
Headquarters: Madrid, Spain
India Tech Centre: Amadeus Labs, Bengaluru
India Headcount: 5,210+
Amadeus is a global travel technology company providing solutions for airlines, airports, hotels, travel agencies and other travel businesses. Amadeus Labs has grown into one of Amadeus’s major technology centres globally. Its Bengaluru teams work across the travel technology platform, including software development, platform engineering, data and travel solutions. The centre also supports critical platforms and security operations serving customers worldwide.
Sabre: Driving the Next Generation of Travel Technology
Headquarters: Southlake, Texas, USA
India GCC Presence: Global Capability Center, Bengaluru
India Headcount: 1,802+
Sabre is a global travel technology company providing platforms and solutions connecting airlines, hotels, travel agencies, and other travel businesses. Sabre’s Bengaluru GCC has evolved from an IT support operation into a strategic technology hub. Its teams work on AI-based forecasting, pricing, travel retailing, cloud platforms and data analytics, helping shape technology used by airlines and hotels worldwide. The centre has also played a role in shaping Sabre’s global technology roadmap.
